Killing the Excel pipeline at a 1,000-seat BPO.
Problem
A call-center BPO ran daily reporting on Python scripts that emailed Excel files. Numbers diverged across teams, refreshes broke silently, and a new client onboarding could take weeks of manual ETL.
Decision
Replace the script-and-email loop with a governed medallion lakehouse: Airflow as the only scheduler, dbt as the only transformer, Power BI as the only consumption layer. Bronze captures raw vendor exports, Silver enforces conformed dimensions, Gold serves business marts.